Never Lose Another New Patient to a Missed Call

Anita connects to your calendar via Cal.com, which integrates with Dentrix, Exact, SOE, and most major PMS platforms. Appointments booked by Anita appear directly in your schedule — no double-entry, no manual syncing.

Anita is trained to recognise emergency keywords — severe pain, swelling, knocked-out tooth, uncontrolled bleeding. She immediately triages the call: collects key details, reassures the patient, and either books an urgent same-day slot or transfers to your on-call dentist.

Yes. Anita is trained on your specific health fund acceptance list, gap estimates, and HICAPS/Medicare details. She can confirm which funds you accept and give callers a general idea of out-of-pocket costs before they book.

Absolutely. If a caller needs to speak with a specific team member, Anita offers to transfer the call directly. If no one is available, she takes a detailed message and sends it to you via SMS and email immediately.

Yes — Anita is trained on your knowledge base, which includes treatment descriptions, typical pricing ranges, expected timelines, and aftercare instructions. She provides accurate, practice-specific information and books a consultation for anything that requires clinical assessment.

Anita handles after-hours calls 24/7. For genuine emergencies, she follows your escalation protocol — whether that means transferring to an on-call number, directing the patient to the nearest emergency dental clinic, or taking a message for first-thing callback.

Yes. All call data is encrypted in transit and at rest. Anita never stores sensitive health information beyond what is needed to book the appointment. We comply with Australian Privacy Principles and can sign a privacy addendum for your practice.

Yes. Anita sends SMS and email confirmations immediately after booking, and can call patients 24 hours before their appointment to confirm. Practices using Anita typically see a 30-40% reduction in no-shows.